Commission Submission, Charts and FAQ’s
If you’re trying to find out what your agent commission is use the calculator below.
If you don’t know what the gross commission is check the agent copy of the booking email or log-in to the vendor and pull up the booking. Not all products receive 10% commission. See Commission Charts for %.If you cannot find your gross commission please see the FAQs and Commission Charts. If you’re still not able to calculate your gross commission, email contact@parksavers.com
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How do I submit commission?
Use the form above to submit for your commission. Simply fill out all the fields. Read on if you need help (Questions 5) or go to the top of this page of details on calculating your agent commission.
2. When will I get paid?
We typically process commissions within 48 hrs or less. This is when we process your request, not when you will receive your money. If you select direct deposit, you should expect to receive the money 3-5 business days after processing. If you select payment by check, you should expect it to arrive 7-10 business days after processing.
3. Who should I contact about commissions?
Please contact support for commission inquiries. Please DO NOT reach out to suppliers or BDM’s with questions about commissions.
4. I didn’t receive an email with my commission amount.
Sometimes this happens depending on the supplier. Go back to the suppliers website and pull up the booking. Look for a way to re-send the booking confirmation or booking invoice to yourself. You can also reach out to the supplier and ask them to send you an agent copy.
5. How do I know how much commission I made?
Most suppliers include the total commission amount in an agency email sent to you after booking or during the check-out process. It’s important to write this down. Sometimes commission won’t show (Disney doesn’t show commission for tickets only). In that case you can look them up using the commission charts below.
Disney – you can find the commission tables in DTA under “training and benefits” and “commission”. Here you’ll find all of Disney’s commissionable products, their commission percentages, and how to manually calculate your gross commission. Be sure you’re using the pre-tax total.
VAX – once you’ve retrieved your booking you can click on the blue “booking administration” link to see the commission amount.
Expedia TAAP – open your TAAP Menu, then Reports, then you can search by itinerary number or date to see your commission for any booking.
6. When should I submit commission?
You should submit for commission after your client has completed travel and we recommend doing so as soon as possible.
7. Commission Deadline
Agents must submit for their commission within 45 days of travel completing. After 45 days commission may be forfeited. We recommend setting a reminder for the day after your clients travel ends to submit for commission.
8. Bonus Commissions
If you received a bonus commission including a tour conductor commission or a CLIA coupon bonus commission, please include that amount WITH your submission for the original booking. In the comments section be sure to mention the bonus commission including the amount and what it is for. Be aware that many times these bonus commissions are sent 2-3 weeks after travel so there may be a delay in receiving the commission but we will let you know if that’s the case.
9. I sold multiple products. How should I submit for the commission?
You should submit separately for each product i.e. tickets and hotel not in a package. This should be done especially if the products have different commission %.
10. I booked a cruise- how do I make sure I get my full commission?
Cruise commission can be tricky, because cruises list both a gross total and a “net” total. The “net” is the cruise total minus your commission, and if your client only pays up to the “net” total, their cruise will show as paid in full, but you won’t receive the remaining commission. To avoid this, always make sure your client is paying the total price shown on the client copy of their confirmation, and double check the “remaining balance” once a client’s cruise is showing as paid in full. For more details, go to the “Cruise commission info” tab.
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WARNING: Make sure you’re getting paid for your cruise
Sometimes, cruises will appear as “paid in full” with $0 remaining balance when there IS STILL A BALANCE, and that reduces or eliminates your commission.
Overview
In many bookings, particularly common with cruises, you will see a price total listed as “net”. In math, “NET” means “the difference between an initial amount and the amount removed from the initial amount.” To our suppliers, “net” typically refers to the price of a booking minus the commission (so the amount the supplier will retain after they pay MainStreet).
Your client’s TOTAL COST breakdown looks similar to this:
(Of course, the 16% is an example of the commission rate – some cruise lines pay a lower commission tier than that….and this pie chart does not factor in non-commissionable fares.)
The cruise line only needs your client to pay the net total in order to sail. (They will let your clients sail without paying your slice!) This means if your client doesn’t pay 100% of the cruise, they might still get their vacation, but you miss out on your full commission… Let’s look at some examples:
How does this happen? Because of CONFUSING, INCONSISTENT invoices and misleading terms. That means careful reading, reviewing, and understanding is key to preventing commission loss.
Starting with the Confirmation…
After you book a cruise – or even just put it on hold – the cruise line will provide you with two confirmations: a guest copy and an agent copy. When you compare the two, you’ll notice they’re mostly similar…except the agent copy has a few extra lines related to commission.
In this example, you might notice the extra lines on the agent copy, “Commission Earned” and “Net Due”. The math from earlier holds- $7,083.24 (grand total) = $6,064.04 (net due) + $1,019.20 (commission earned). Ignore the net due line, and only pay attention the “Grand Total” as you tell your client what their balance due is going to be. And in this case, “Balance Due” is accurate.
Every cruise line’s confirmation emails look different. Some are even sneakier, like this example:
Once again, the agent copy of the confirmation lists “Gross Total”, “Commission”, and “Net Due”. But pay attention to the prompted “Payments” sections… Did you notice the difference? The “Balance Due” is different! The agent copy’s “Balance Due” only shows the NET! Very sneaky…
Every cruise line will include the line about “net due” in their agent copy of the confirmation, but they will NEVER include it in the guest copy. So, use the guest/client copy for your records!
During the Payments…
The most common time agents make a mistake and only pay to the net is when they’re making their clients payments. As you’re paying off your client’s cruise, ALWAYS DOUBLE CHECK:
- What is their gross price
- What they’ve already paid
- What they still owe
Always keep your own notes so you can double check that what your client owes is accurate. Do NOT trust the supplier’s “Remaining Balance” line until you have confirmed for yourself what your client actually owes. Of course, update your notes if the booking changes at any point in time.
A good way to reduce human error is to use the supplier’s payment tool, if offered. FlexPay, Uplift, etc.
When the booking is “Paid in Full”
As you make your clients’ payments, you might end up paying just up to (or slightly past) “net”. At this point, the cruise will look “PAID IN FULL” when it’s not! Remember the pie chart example. When you see that “paid in full” or “$0 Balance Remaining”, check and double check that your client’s payments actually match the full total of the cruise.
Let’s look at two examples of a booking that’s been mostly paid off…and is therefore “paid in full”:
The “Paid in Full” step is always the one most likely to catch and confuse a travel agent. DO NOT TRUST REMAINING BALANCE unless YOU’VE done the math yourself.
Avoid getting “Caught in the Net”
By implementing a few consistent, regular practices, you can make sure your clients always pay the full amount of their cruise and make sure YOU get paid for all the hard work you put in.
- If a supplier offers a payment plan tool, use it.
- Use the client’s copy when marking down the gross total for your client
- Always check for yourself the “Remaining Balance”
- What is their gross price?
- What have they already paid?
- What do they still owe?
- Once the cruise is apparently “Paid in Full”, go back and check it yourself!
Please visit the individual Supplier page for the most up to date commission information for each supplier. In the main menu, find “Suppliers” then find the corresponding category and individual supplier that you’re looking for.
Email your completed W-9 Form to contact@parksavers.com
If you do not have a US taxpayer ID and need to submit a W-8BEN, you can find that form here.
MainStreet sends out 1099’s at the beginning of each year to agents who have been paid $600 or more in commission for the previous year.
If you were paid $600 or more in commission your 1099 will be sent electronically through email to your agent email address on file by January 31st. Be sure to check your Junk/Spam box if you haven’t received it.
If you did not receive over $600 in commissions from MainStreet you will not receive a 1099.
Questions about 1099’s? Use this form to contact Brian.