Support

Contact Us

Please fill out this form and a MainStreet staff member will get back to you. Allow up to 2 business days for a response. If you do not find your specific issue in the list below, search MSTAgents.com’s related areas or use Helios AI in the bottom corner to find answers to common questions.

You can also find answers to many common questions in our Mighty Network and with its powerful search tool.

Commission Questions: Payments, Tax forms, General questions

First, visit the Commissions tab of MSTAgents.com and review the content there, including the FAQ

Next, for other questions about commission, W-9s and 1099s, payments, and any other financial/commission question, go to Brian: use contact@parksavers.com.

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Client Booking Problems: After connecting with supplier support

First, use the “support” tab in the supplier page related to your question and get supplier assistance.

Complex or emotional client questions go to Kristen.

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Group Bookings

First, review the “Booking Groups” resource and the “groups” tab in the supplier page related to your question. Next, for existing booking management, connect with the supplier’s groups team.

Questions about starting, running, managing groups and strategy go to Kristen@parksavers.com.

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Supplier Accounts

First, visit supplier page of the supplier in question and review the “registration” and “log-in” tabs.

Next, for other questions about managing or resetting your account with a supplier, go to Therese.

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Restarting/Growing: Training, Review, Help, and Strategy

If you are a new agent, are restarting, or want to increase your business with MainStreet Travel, please reach out to Alaina with questions. This includes many “getting started” or “how do I” questions and guidance for your first booking and more. Alaina@parksavers.com

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MainStreet Training: New Agent, Annual Refresher, Weekly Skills, etc

For questions related to MainStreet’s training curriculum and opportunities, including suggestions, reach out to Alaina@parksavers.com.

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BDM Questions: Complex questions about or for a supplier

To connect with a BDM for strategies or complex questions, go to Kristen.

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Travel Agent Benefits Questions

First, visit the “benefits” tab in the supplier page for the supplier you’re asking about.

For questions about how to be approved for your CLIA or IATA membership and claim a benefit, go to the CLIA or IATA supplier pages.

Next, for questions about how to use, manage, or troubleshoot a benefit, reach out to Kristen.

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Travel+ CRM Question: Functions, Account Management

For “how to” questions, first review the tutorials.

Questions about using the existing Travel+ CRM, including complex “how to” questions and changing account details like email or password, go to Alaina@parksavers.com.

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Travel+ CRM Problem: Glitches, Maintenance

For “how to” questions, first review the tutorials.

Problems with the CRM, including glitches or necessary changes, go to Dean. Additionally, any suggestions for CRM improvement go to Dean.

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FAM Questions

First, visit the FAM Trips page for information and registration.

For more complex questions or issues, contact Therese.

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Social Media Marketing

First, visit Marketing page of MSTAgents.com and review the prompts and tips there.

Next, for other questions about marketing strategy, graphics, or ideas, go to Therese.

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Technical Support

Problems with MSTagents.com, including glitches or necessary changes, go to Dean. Additionally, any suggestions for website improvement go to Dean.

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Legal Questions

Any questions regarding legal or agency-wide issues should go to Brian and Dean.

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