Benefits

Agent Benefits & FAQ’s

Travel Agent Benefits & Familiarization

Available Benefits

Most suppliers offer benefits or discounted rates for travel agents to use to help them get familiar with products through personal experience.

To see if a supplier has benefits available please visit their page on the MST website and click the Benefits tab. This will list what they offer and how to qualify for them.

Qualify for Benefits

Training

Each supplier has their own requirements to qualify for benefits but in general most require you to complete their training annually. Please visit the suppliers page on the MST website and then click the Benefits tab for more details.

Cruise Line Industry Association Card

  • Agents must have an active Individual CLIA Membership
  • Paid their annual individual membership fee to CLIA under MainStreet
  • Once paid have received access to their Digital CLIA EMBARK Card

Once both of these have been completed you can request benefits and submit the required documents to confirm the benefit(s).

How To Use Benefits

After you have qualified and obtained your CLIA Card you’ll want to visit the suppliers website to book and use your benefits. Details on how to book, modify or cancel can be found on the suppliers page on the MST website then clicking the Benefits tab.

Who offers agent benefits?

Almost all of our suppliers offer agent benefits but the two largest are Disney and Universal. Disney benefits can be found on the DTA website. You must complete your College of Disney Knowledge training BEFORE you have access to them. This includes all updates and tests.

For Universal you can see what benefits are available via the Universal Partners Website. You must complete all the training as well as have sold a package via VAX Vacation Access for Universal Orlando. After this you may request a benefit by messaging Al Johnston on the MainStreet Travel Agency @ Universal Facebook page.

Most Cruise Lines also offer benefits. You’ll need to log-in to see them.

How do I obtain a CLIA Card?

The use of benefits also requires each agent to have a CLIA Card. These cards can be obtained at www.cruising.org each calendar year. It costs $129 per year. Agents will receive a digital copy as well as a physical copy. We recommend you apply for the following years card in Nov. of the current year.

CLIA does recess for a time each year, typically in Oct. through mid-November. During this time CLIA cards CANNOT be obtained. We don’t have control over this and no one knows what day they will return.

You will need to apply for Individual Membership and associate yourself with MainStreet Travel.

CLIA Cards are for ACTIVE SELLERS ONLY! You must have booked a minimum of $500 in travel before being approved.

Accounts are monitored and agents who are found just using benefits without bookings will be terminated.

Who can use agent benefits?

Terms and conditions for all benefits are posted with each one. Be sure to read EVERYTHING before submitting a request. Benefits are for agent use only. Some benefits are for the agent and immediately family. These require the agent to attend. Tickets for agents cannot be given to anyone else for use. Breaking the posted rules for ANY benefit will cause you to lose access to ALL benefits.

How do I change a benefit?

If you submitted for a benefit but need to change or cancel the dates, please use the following information:

  • Walt Disney World Hotel – Call 1-800-327-2996 – Only works if you’ve already booked a benefit hotel room

  • Disneyland Hotel – Call 1-800-854-3104 – Only works if you’ve already booked a benefit hotel room

  • Walt Disney World Ticket – Whether you’ve booked a 1-day or multi-day ticket, it is valid for use anytime during the benefit year. They are not date specific. You do need to make park reservations still. Block-out dates apply (they are posted with the benefit). If you have questions you can email: wdwtaticket@disneytravelagents.com. You can add days by calling 407-939-7639. After purchase your ticket cannot be cancelled.

  • Disneyland Ticket – Your 1-day should be picked up on the chosen day of use. It cannot be changed or cancelled. It cannot be modified to add days.

Once you have requested a benefit it will become unavailable for use again. You won’t be able to cancel and have the benefit returned. You MUST modify it to other dates that work in the same benefit year.

When are benefits available?

Benefits run calendar year. For the new year, they are typically released around Oct. and Nov. There is no specific date for this however. You just have to keep checking the websites until they show. No supplier will make an exception.

Who can I contact about benefits?

Please reach out to Kristen kristen@parksavers.com or Dean dean@parksavers.com for ANY benefit questions. Do not post them on the Facebook Group as our suppliers have asked that we not.

Disney Travel Agent Benefits

Available Benefits

  • 1 Walt Disney World® Resort Special Travel Agent Hotel Rate – Up to a 7 night stay for the agent and their immediate family only.
  • 1 Walt Disney World® Resort Travel Professional Ticket – Choose a free 1-Day Park Hopper Ticket or a discounted Multi-Day Ticket up to 10 days. For agent-use only.
  • 1 Disneyland® Resort Special Travel Agent Hotel Rate – Up to a 7 night stay for the agent and their immediate family only.
  • 1 Disneyland® Resort Travel Professional Ticket – 1 Day Park Hopper Ticket for agent-use only.
  • Disney Cruise Line Travel Agent Space Available/Appreciation Rates – Special rate for Travel Agent and their immediate family.
  • Adventures by Disney Travel Agent Appreciation Rates – Special rate for Travel Agent and their immediate family.
  • 1 Aulani, a Disney Resort & Spa Special Travel Agent Rate – Special Travel Agent room rate for agent and their immediate family.

How To Qualify

To qualify for any Disney Travel Agent Benefit you must:

  • Complete (each year) the College of Disney Knowledge core classes and any updates Disney has released.
  • You must also obtain a valid CLIA ID card in order to request any of the benefits.
  • Agents should also have completed 1-2 bookings before requesting any benefit.

How To Request A Benefit

To request a benefit (assuming you have completed all courses and have a valid CLIA Card) use the following steps:

  1. Visit the Disney Travel Agents Benefits page.
  2. Scroll down the page till you see the benefit that you would like to use.
  3. Read ALL the instructions on the benefit. This is very important as they explain what is required of you before and after you make your request.
  4. Most benefits will have a LEARN MORE and a REQUEST BENEFIT button. Click the LEARN MORE button first and read all the instructions. This is how you will complete your request. Once you have booked the benefit you will be required to submit your College of Disney Knowledge Certificate and CLIA Card to Disney in order to validate it. To do this you will click the REQUEST BENEFIT button and fill in the required form.
  5. If the benefit only has a REQUEST BENEFIT button than everything can be done through that page.
  6. It’s super important that you read and follow all instructions given for each benefit as they differ for each one. Some may even require you to email you College of Disney Knowledge Certificate and CLIA Card so make sure you read and submit your documents on-time (Disney will deny any special rate where the agent has not submitted their documents on-time).

To download a copy of your College of Disney Knowledge Certificate you can follow these steps:

  1. Load the College of Disney Knowledge page.
  2. Click on the World Icon that has a Mickey shape in it.
  3. Click the Expand Arrow next to 202* College of Disney Knowledge Assessment.
  4. Scroll down just a bit until you see the PRINT CERTIFICATE button.
  5. Click this and print your certificate.

Benefit Rules

Agents must follow the benefit rules listed below and from the suppliers website to continue to use benefits. Violations = Loss of Benefits.

  1. Follow all rules and stipulations given by the supplier for any benefit.
  2. Benefits are only for agent use and in some cases the agent and their immediate family. Never give a benefit to someone else for use. This is monitored through all MDE accounts.
  3. When requesting a benefit over the phone you should be kind and professional at all times and follow any instructions given. Do not argue or complain about a rule.
  4. MainStreet cannot fix or replace a lost benefit. If you fail to submit proper documentation on-time you will need to start over. In these cases your particular room type/dates may no longer be available. There is nothing we can do.
  5. If you need to cancel a benefit for any reason, be sure to read the benefit instructions before proceeding as cancelling may result in a total loss of that benefit. In most cases changes should be made instead of a full cancellation.
  6. Do not post or ask benefit questions in our Facebook Group or any other public form. You should reach out to MainStreet directly.